Aerohive guest blogger: Bradley Chambers, Brainerd Baptist School
I've been around a lot of IT folks in my life and they are generally a unique breed of people. They seem to collaborate with their counterparts at their competition. IT folks see themselves as a nucleus working together. You see this through the countless open source projects on Github and other sites. We like to help our own.
This is very evident in my local community as all the IT folks from all the other schools in the area meet on a regular basis for lunch and chat through an email group. We discuss issues to resolutions that we all face in our schools (bonjour over multiple subnets used to be a common problem, until the Bonjour Gateway was released from Aerohive).
Although our schools compete for the same students, we like to help each other solve issues that others might have already solved.
This phenomenon is why I was thrilled when I learned about the creation of HiveNation. HiveNation is not a replacement for technical support or support tickets, though. It's a community help portal at its core, but it's really so much more. It's a place for customers, channel partners, employees and other IT professionals to work together to learn about Aerohive products and how its solutions can solve the problems than an organization might face.
It's already got a great wealth of content from the 'beta period' and it will only get more powerful as more questions are asked and more problems are solved. To me, HiveNation is a first line of defense for questions I might have about new solutions, configuration changes, or other issues.
A great example of the current and future power of HiveNation is this thread. A customer had a question about some mounting techniques in a warehouse.
An Aerohive employee had a perfect solution and even provided a link to purchase those specific mounts (along with a diagram). This not only solved the problem for this customer, but for all future customers as well. It saves a support call to Aerohive and provides a much faster resolution for the customer. I am looking forward to seeing HiveNation continue to be a place for Aerohive customers and employees to work together to provide better and more creative solutions.
Bradley Chambers has been the Director of Information Technology at Brainerd Baptist School since 2009. At BBS, he manages an Apple network of 90 Macs and 40 iPads (with Aerohive access points). Prior to that, he worked in the telecommunications industry for five years. He has a B.S. in Organizational Management from Covenant College. He is an Apple Certified Macintosh Technician, an Apple Certified Associate for Mac 10.7 into Windows Server environments, a Google Apps for Education Certified Trainer, and an Aerohive Certified Wireless Administrator. He has spoken recently at the Tennessee Association of Independent Schools Tech Conference on transitioning schools to cloud-based solutions. He is passionate about iOS and Mac in the education and enterprise markets. You can follow him on his blog or on Twitter (@bradleychambers).